Check Your Status

You can find this in your confirmation email or receipt

Use the email address associated with your repair

Example Format:

TPG0003 or TKT0001

Ticket numbers start with TPG or TKT followed by 4 digits

Need Help?

Where to find your reference number:
  • Ticket Number: Starts with "TPG" or "TKT" followed by 4 digits (e.g., TPG0003, TKT0001)
  • Appointment Number: Starts with "APT" followed by 4 digits (e.g., APT0007)
Email Address: Use the same email address you provided when creating your appointment or dropping off your device.

Still having trouble? Contact us at (469) 608-1050 or visit our store during business hours.